We ship within the United States only. Any delivery times provided by Karla Colletto are estimates. All shipping areas are subject to change, at our discretion.
All orders are shipped using one of our third-party couriers. Online tracking may be available at our courier’s website. We make no warranties regarding the availability of said online tracking, as it is under the control of our third-party couriers.
The title and risk of loss for a Product passes to your or the recipient upon our delivery to our third-party courier.
Items must be returned to us in the original condition with all tags attached. Worn, damaged, soiled or laundered items are not accepted and will be sent back to you. Once returns are accepted, we will gladly refund or issue store credit for your purchase price. For everyone's safety and hygiene, please try swimwear on over undergarments.
Certain items are final sale and cannot be returned or exchanged. Those items are indicated at the time of the sale. Shipping and handling is non-refundable.
If you have an account, please log into your account on our website and complete the return request form. For guest checkouts, please complete the return request. Note that creating an account gives you the advantage of faster returns and tracking of your orders in one place. Once we approve the request we will send you a label. Return the item using the provided return shipment label. All returns must be received by us within 14 days of receipt of the order. We recommend you deposit your return with the carrier within 7 days of your delivery date to ensure that it arrives at our location within 14 days.
Refunds are issued to the original form of payment. Please allow 10-12 business days after our receipt of your return for the refund or store credit to post to your account. We reserve the right to refuse or limit returns for any reason. We also do not price match.
If you have an item you wish to exchange, follow the returns instructions above and then place a new order for a different item. You will be charged when you place your new order and refunded after your return is received and processed.